Terms & Conditions

E1 Pest Solutions Pty Ltd ABN 28640611892 agrees to supply a Pest Control Service at the specified areas of the premises described in quote or invoice provided to customer including GST about the Pest/Pests described in this document in accordance with these terms and conditions. Customer’s furniture and equipment is excluded unless referenced in this agreement for inspection and/or treatment. Additional areas or pests will be subject to a separate proposal based on pest technicians’ assessment.
Acceptance: The Customer’s acceptance of these terms and conditions may be confirmed either by signing this document, confirming its acceptance by phone confirmation, receiving via email or txt, as well as allowing E1 Pest Solutions to perform the Service.
Customer No Show on Premise or cancels within 24hrs: When you as the customer have accepted the booking confirmation and a pest control technician arrives at premise from E1 Pest Solutions and you are not on site at allocated time to allow access for pest technician to fulfil service, a Call Out fee will be charged of $165 (Inc Gst). This must be paid by end of that business day. Once Call out Fee has been Paid, please contact E1 Pest Solutions Customer service to re book another time frame that suits.
Fees and Payment: The Fees as set out in this agreement are payable by the Customer to E1 Pest Solutions for the Service. Fees are inclusive of GST.
- The Fees are payable on the day for Residential services excluding Termite Barriers. E1 Pest Solutions will provide the Customer with an electronic tax invoice on the date of the Service, where the Customer authorises a credit card, direct debit to a bank account or Pay ID payment to be processed on the day.
- Post Built Termite Barriers according to the terms and conditions 50% payment will be paid before commencement of workings. 50% remaining of invoice to be paid once workings are finished. Once finished a Termite Certificate will be provided for 8 years Warranty. E1 Pest Solutions will provide the Customer with an electronic tax invoice on the date of the Service, where the Customer authorises a credit card, direct debit to a bank account or Pay ID payment to be processed on the day.
- For Commercial, Real estate, Strata and Industrial Clients according to the terms of the invoice may be 7 days or 14 days for invoice to be paid. E1 Pest Solutions will provide the Customer with an electronic tax invoice on the date of the Service, where the Customer authorises a credit card, direct debit to a bank account or Pay ID payment to be processed on the day. E1 Pest Solutions will be flexible on payment due dates up to 5 days only, for Real Estate and Strata based on their payroll set dates.
Interest on over dues & No Deductions: Interest is payable by the Customer on overdue amounts payable to E1 Pest Solutions from the end of the due date until the date on which the debt is paid at a rate of two per cent (2%) of the invoice per day. The Customer may not deduct or withhold any amount (whether by way of set off, counterclaim or otherwise) from any money owing to E1 Pest Solutions.
Treatment effectiveness: E1 Pest Solutions will deliver the Service in a professional and competent manner, taking into account these terms and conditions. The ongoing effectiveness of the pest control provided depends on the Customer implementing E1 Pest Solutions recommended housekeeping, hygiene, and property maintenance procedures. The Customer accepts that pest treatment may also be rendered unsuccessful by disturbing treated areas, building alterations, renovations and introducing untreated or infected materials to the premise that promote pest activity.
Pest Inspection and Treatment: The pest inspections undertaken as part of the Service will be based upon a visual inspection only limited to those areas and sections of the premises fully accessible and visible to the technician at the time and on the day of the inspection. Furniture, equipment, fittings and personal belongings may conceal evidence of some pests that can only be revealed when these items are removed. The treatment will cover only those pests and areas described in this agreement. All other pests are excluded unless agreed by E1 Pest Solutions in writing.
Access and Safety: The Customer must ensure that E1 Pest Solutions staff and other authorised personnel (“Personnel”) have full and safe access (free of any health and safety hazards and risks) to the relevant areas of the premises and all facilities such as water and electricity that E1 Pest Solutions may reasonably require to provide the Service .The Customer must advise the E1 Pest Solutions’ technician before the commencement of the Service of any health and safety risks including the presence of asbestos. The Customer must also provide E1 Pest Solutions with all necessary information, instructions, documentation and co-operation required by E1 Pest Solutions. E1 Pest Solutions will comply with all reasonable security and safety instructions of the Customer while present at the Customer’s premises.
Customer Co-operation: The Customer must comply with all advice and instructions provided by E1 Pest Solutions to the Customer including any relating to pesticides and equipment usage and the health and safety of persons using the premises during and following the completion of the Service.
Damage to Utilities: If delivery of the Service requires drilling or cutting any materials, the Customer will be responsible for identifying the location of all utility services to the property including drainage and water pipes, telephone and electrical cables, gas pipes etc. E1 Pest Solutions will exercise due care in performing any drilling or cutting but the Customer will be liable for any damage caused by penetration to any such services unless caused by the negligence of E1 Pest Solutions.
Reliance on Service and Report: All reports provided by E1 Pest Solutions in relation to the Service are provided solely for the benefit of the Customer named in the report. Neither this agreement nor any report may be assigned by the Customer to another person or relied upon by any other person without the prior written approval of E1 Pest Solutions that may be given conditionally or withheld.
Indemnity: To the extent permitted by law, the Customer will indemnify E1 Pest Solutions and its Personnel against all actions, claims, proceedings or costs (including legal costs on a full indemnity basis) which E1 Pest Solutions may incur as a result of any reliance placed on the content of a service or inspection report by any person other than the Customer who obtained the report from the Customer without the written approval of E1 Pest Solutions, except to the extent any loss or damage is caused by E1 Pest Solutions or its Personnel.
Force Majeure: E1 Pest Solutions shall not be responsible for failure to meet any obligation if the failure results directly or indirectly from a cause beyond its control.
Debt Collection: The Customer indemnifies E1 Pest Solutions for all expenses incurred in relation to the recovery of debts owed by the Customer.
Privacy: Subject to us complying with the Privacy Act 1988, you authorise us and our team members to collect your personal information for providing the Services and the Equipment and for internal administration and operational purposes, market and customer satisfaction research and to comply with legislative and regulatory requirements. If you do not provide your personal information, we may not be able to provide you with our Services and Equipment. We may use your information to inform you about products and services, special offers and discounts provided by us. For further information on how we deal with your personal information you can contact us on 1300 631 937.
Liability: To the extent permitted by law:-
- E1 Pest Solutions will not be liable for any loss of profits or revenue, loss of business, wasted expenditure or any form of indirect or consequential loss arising out of or in connection with this agreement, the supply of the services, the equipment or the sale of any goods.
- where a claim relates to a guarantee or warranty under the Australian Consumer Law, E1 Pest Solutions total aggregate liability to the Customer under or in relation to this agreement (including in contract, negligence, tort or any common law or statutory right) is limited at E1 Pest Solutions option to:
  - in relation to claims relating to services, the resupply of the services or the costs of resupply of the service; or
  - in relation to claims relating to goods, the resupply of the costs or the cost of re supply of the goods.
- in all other circumstances, the liability of E1 Pest Solutions to the Customer (including in contract, negligence, tort or any common law or statutory right) under this agreement will not exceed the fees received by E1 Pest Solutions from the Customer pursuant to this agreement.
Entire Agreement: This agreement supersedes and replaces all previous agreements between the parties in relation to pest control services and contains the entire agreement between them as to its subject matter. To the extent permitted by law, E1 Pest Solutions expressly excludes all warranties, guarantees, representations and conditions except as may be made by E1 Pest Solutions to the Customer in writing.
Warranty Periods for Insects:
- For Ants warranty internally a residence can be from 3 – 6 months depending. For a technician to come back out at least 20 have to be present not dying or dead with 3 – 5 days of each other. Photos are needed to be provided to E1 Pest Solutions as evidence for us to organise to come back to premise
- For American, Australian, brown banded, oriental, smokey brown cockroaches warranty internally a residence can be from 3 – 6 months depending. For a technician to come back out at least 10 must be present, not dying or dead within 3 – 5 days of each other. Photos are needed to be provided to E1 Pest Solutions as evidence for us to organise to come back to premise
- For Termites no warranty on termite baiting and monitoring. Termite Barrier has 8 years Warranty. This is voided however due to 12 monthly interval termite inspections on premise.

E1 Pest Solutions

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1300 631 937

Ethan Redfern

Chris was professional, he offered good value pricing and did a good job getting rid of the cockroaches in my house.

He also followed up throughout the whole process.

Thanks. Regards Olivia

Felix

Highly recommend getting these guys on for your house. From the first call to book the pest inspection to the day it was performed, I was kept abreast of the schedule (including live arrival time of the inspector!). Chris, the owner of the business is extremely thorough with his work. He is professional and friendly. Again, highly recommend E1.

Marsden Park Chiropractic

Really happy with the service Chris provided.

He was on time, communicated well throughout the process and did a great job. Highly Recommend!

Heather Harber

The guy arrived right on time and was very informative. He worked quickly but effectively and showed me every step of the way what was happening so I was aware of the products being used. He answered questions and explained in terminology I could understand. The price was the best and the service was amazing, I’ve already started seeing it working. I would highly recommend using this company.

Meg Alver

Mike Ng

Chris was a friendly professional who was very clear on what would need to be done for my particular issue (cockroaches in kitchen) and very efficient in his work.

He walked me through what would be done, maintenance to prevent return of cockroaches and other tips and useful information on different pests that might become an issue in the future, with what would need to be done if they were a problem and outlined costs.

I would highly recommend Chris and his business for pest control.

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